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CLIMBING IN COVID-19 TIMES


Welcome home,
We are pleased to welcome you to our climbing centers!

Operating in time of Covid-19 is a whole new reality, both for you and for us, please read the sections below carefully.
We will do everything in our power to give you the best possible experience. Please be patient with our employees who also have to adapt to the situation.

Changes will be expected based on the observation of our new operation as well as updates to public health regulations. Please be understanding. Let’s work together to make our centers a place where you feel at home.

If you have any concerns or want to contact us, please write to us at info@lecrux.com


Hope to see you among us.


Le Crux Team.


WHAT TO EXPECT FOR THE REOPENING:

  • All memberships heve been reactivated from July 15, 2020.
  • The mask is optionnal
  • If you have flu-like symptoms such as fever, strong cough or loss of taste, please do not visit the center.
  • You should wash your hands when you arrive and as often as possible.
  • You must cough and sneeze into your elbows or a tissue.
  • You must use liquid chalk or chalk in a ball (See more information in the F.A.Q.)
  • You must sign the liability form which includes changes due to Covid-19.
  • You have to make a reservation.
  • Please change before your arrival for your climbing session to limit the use of changing rooms. Arrive 10 to 15 minutes before the start of your time slot.
  • Bring only essential items for climbing.
  • Clean the training equipment with the products available to you.
  • Please use card (debit / credit) or your customer account to pay for your purchases.
  • Follow the direction arrows when there are any.
  • Avoid touching your face.
  • It is strictly forbidden to put a rope in your mouth.
  • We recommend wearing socks in rental shoes.
  • Do not blow on the holds. Do not lick them either... in case you ever wanted to!
  • Comply with the additional rules related to Covid-19.
  • Check your emails, our posters in the center or our website for policy updates related to this situation.
  • Since we are all living in a new reality, we will have to adapt over the next few weeks, we thank you for your understanding and for being patient.
  • Bookings are made online.
  • You have to make a reservation for auto-belay
  • You can come without a reservation. However, you will be admitted to the center only if there are places available.
  • At the beginning of the reopening phase, the number of places available per time slot will be limited in order to allow us to adapt and also to comply with public health directives. As soon as the situation allows, we will make changes to provide more places.
  • In order to maximize your climbing time, please arrive 10 to 15 minutes before the start of your time slot so that you are ready when the door opens.
  • Please wash or disinfect your hands.
  • Do not touch the counters or furniture without reason.
  • You will be allowed to enter only at the time of your reservation.
  • If there is a queue, please keep the physical distance (2m) and be patient.
  • You will need to answer questions related to the Covid-19. Please answer questions honestly.
  • If you need to make a purchase, please wait until all climbers in the time range have passed through before coming to the counter to purchase items. This will speed up the entry of climbers.
  • Please follow the direction arrows whenever there are.
  • Please wash or disinfect your hands.
  • Do not touch the counters or furniture without reason.
  • You can leave the center when you want within your time range.
  • Clients with a bar code Le Crux card have to scan out when leaving, for the others please tell an employe when you are leaving. (CHECK OUT)
  • Make available to you the additional regulations of the center during Covid-19.
  • Identify traffic areas.
  • Provide soap and liquid to disinfect your hands.
  • Increase the cleaning frequency of the furniture.
  • Train our employees and ensure follow-up so that they adopt the hygiene measures related to Covid-19 (respiratory hygiene and hand washing).
  • Find solutions to give you the best possible experience.

In case of contamination

If a member or employee is found positive for Covid-19, we will contact the public health authorities who will take care of the situation afterwards.
We will work with them to manage the situation properly.

Welcome to the Crux family and your new passion, climbing